Frequently Asked Questions...

Terms of your hire

Rider is responsible for all costs in case of damage to the e-Bike(s) during rental period, comprehensive of labour, except in the case that rider can demonstrate other’s faults with evidence and all necessary information for reimbursement. In case of theft, rider will be responsible for reimbursing Islay e-wheels for the original price of the e-Bike(s), plus the cost of any accessories that were provided at the time of the bike rental.

Please note, we are not responsible for the recovery of the eBike(s) in the event of an unplanned event which is outside of our control, namely:
• Rider capability – the rider is not capable of riding a bicycle effectively
• Battery discharge – route planning and preparedness leaving the rider without electrical power
• Puncture – an everyday eventuality associated with bicycle riding which the renter will have been equipped to repair
• If the bike fails because of technical malfunction, we will arrange recovery of the bike and refund your days hire

Rental Agreement and Policies

I hereby acknowledge and agree to the following rental agreement terms and conditions:

• eBikes must not be used on the beach
• Bike(s) are rented out clean and in proper working condition and must be returned in the same manner.Instruction will be provided in the use of the eBike(s) including the particularity of the electric assist technology, battery charging, etc.
• eBike(s) are rented with equipment to fix punctures and perform minor adjustments. It is the responsibility of the customer to resolve issues through their own resources while the bike is under their possession. Islay e-bikes will aid where possible
• Helmets are included in the rental and are required to be worn always while riding rented eBike(s)
• eBike(s) are maintained in a roadworthy condition; however, it is the responsibility of the customer to check the bike before setting out on any ride
• Customer accepts the use of the equipment as is and accepts full responsibility for the care of the equipment while under his/her possession
• Customer agrees to return the bike in clean, undamaged condition to avoid any additional charges for the repair, maintenance or replacement
• eBike(s) should be returned clean of mud and debris – normal road grime is accepted
• Undamaged condition means normal wear and tear is accepted but does not include broken spokes, rims, bent rims, damaged frames, handlebars, seats or other parts from misuse and/or crashes. Damaged parts or components will be repaired/replaced by Islay e-wheels, at customers cost

The following is a copy of our Assumption of risk, waiver amd release aggreement which you will be  required to sign prior to hiring any of our eBikes:

Assumption of Risk, Waiver and Release Aggreement

Assumption of Risk: I understand and accept that renting this eBike(s) and participating in bicycling exposes me/my child to many hazards that may entail unavoidable risk of death, personal injury (including but not limited to severe spinal or head injury) and loss of or damage to property. I also understand I/my child should be in good physical health to participate in bicycling, and I confirm that I/my child have no significant health issues that prevent me/my child from participating in bicycling. I/my child have no medical conditions, nor have I/my child been diagnosed with a condition that prevents me from bicycling. In spite of the aforementioned risks and acknowledgements, I hereby assume all risk of injury or loss of life to myself/my child and loss of or damage to property arising out of renting this e-Bike and participating in bicycling. I understand the inherent risk involved in using this rental bicycling equipment and accept full responsibility for any and all such damage or injury which may result.

Waiver and Release: In consideration of Islay e-wheels (or) Rental Agent renting me/my child this bicycle, I specifically release and forever discharge Islay e-wheels and its affiliates, officers, agents, and employees from any and all liability or claims for injury, illness, death or loss of or damage to property which I/my child may suffer while renting this eBike(s) and participating in bicycling. This discharge specifically includes, but is not limited to, liability or claims for injury, illness, death or damage caused by the negligence of Islay e-wheels or its affiliates, officers, agents, or employees. It is my intent by the Waiver and Release Agreement to release Islay e-wheels and hold it harmless from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the negligence of Islay e-wheels or whether based upon breach of contract, breach of warranty, or any other legal theory. In signing this document, I fully realise that if injury, illness, death or damage occurs to me/my child while I am engaged in renting this e-Bike or participating in bicycling, I will have no right to make a claim or file a lawsuit against Islay e-wheels or its affiliates, officers, agents or employees, even if they or any of them negligently cause my injury/my child’s injury, illness, death or damage.

I realise the importance of wearing a helmet. A helmet must be worn at all times.  I understand that this activity may result in severe injury, including but not limited to spinal or head injury. I understand that this activity may result in hazards posed by other bicycles and traffic or road conditions.  Islay e-wheels (or) Rental Agent has answered any questions I have had.

I also understand that I should not and may not participate in this activity if I am under the influence of alcohol or drugs.

By confirming for a minor, I am agreeing that I am their parent or legal guardian and am releasing Islay e-wheels (or) Rental Agent from any claims, lawsuits or responsibilities for that minor. Each of the undersigned has read this agreement for use of eBike(s) and release and waiver of liability.   Furthermore, I agree to the terms of the Islay e-wheels (or) Rental Agent – bicycle rental agreement above.